Products are guaranteed to be free of defects in materials and workmanship for a period of one year from the date of shipment, when operated within specifications.  This warranty applies only to end-user/purchaser of the equipment.

To obtain warranty repair, customer must follow instructions as listed below:
1. Obtain a Return Material Authorization number (RMA) by clicking here or by calling 408-986-0168 x11 or by emailing us at rma@spencetek.com.
2. Ship defective equipment intact to the factory freight prepaid.  Ship to:

SpenceTek, Inc.
2974 Scott Blvd.
Santa Clara, CA 95054
Attn: RMA Dept.

3. Documentation must include:

a. Your name, address, and phone number.
b. Name of Distributor the unit was purchased from.
c. Model and serial numbers.
d. Brief description of problems.

Repairs will be made free of charge, and the repaired unit will be returned to the customer via UPS surface at SpenceTek's expense.

Warranty on Repaired Unit

Repairs performed at SpenceTek are guaranteed to be free of defects in materials and workmanship for a period of 30 days from the date of shipment.

Non-Warranty Repair

If a unit is out of warranty, you may send the unit back for repair.  The minimum repair cost is $65 and the maximum is $295 including parts and labor.  The normal turnaround time is 5 to 10 working days.  We will notify you the actual repair cost and get a faxed copy of your P.O. before returning the unit to you.